Frequently Asked Questions.
Delivery typically takes 3-7 business days, depending on your location.
Yes, we deliver to most PIN codes across India.
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to track your order in real-time.
If you’re unavailable, our delivery partner will attempt to deliver again or contact you to reschedule.
Currently, we don’t offer scheduled deliveries. However, you can contact the delivery partner to adjust the timing after shipment.
We accept returns and exchanges within 7 days of delivery. Items must be unused, with tags intact, and in their original packaging.
If you would like to return or exchange products purchased from CAZZ, please follow the steps below:
You can create a return or exchange request within the specified return/ exchange period by visiting the Returns and Exchange section on the website
Please ensure the product is unused, unwashed and includes all tags intact.
Refunds for returns are typically processed within 5-7 business days after we receive the item.
Yes, refunds for partially returned orders are processed for the returned items only.
Browse our collection, select your items, add them to your cart and proceed to checkout to complete your purchase.
Log in to your account, go to “My Orders,” and view the status of your order. Alternatively, you can use the tracking link provided via email/SMS.
No, you can place an order as a guest. However, creating an account lets you save your order history, track orders and receive exclusive offers and updates.
No, failed transactions do not result in charges. If your account is debited, the amount will be refunded automatically within 5-7 business days. Contact your bank for more details about the refund.
There are no shipping charges.
You can email us at support@cazz.com or use the WhatsApp icon on the website.
Our customer support team is available from Monday to Saturday, 10 AM to 6 PM.